1. Introduction
At Real Shilajit, we are committed to delivering your order quickly, safely, and reliably. This Shipping & Delivery Policy outlines our shipping methods, delivery timeframes, and costs to help you know what to expect when shopping with us.
2. Shipping Methods
We offer standard shipping for all orders using trusted and reputable carriers to ensure the safe arrival of your products. At this time, we do not offer same-day or express delivery services.
3. Shipping Costs
Shipping costs are calculated at checkout based on the weight, size, and destination of your order.
Free UK shipping is available on all orders with no minimum spend.
Free international shipping may apply to certain order thresholds and will be clearly indicated at checkout if eligible.
4. Order Processing Time
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Orders are processed Monday through Friday, excluding public holidays.
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Orders placed after 3:00 PM (UK local time) will be processed the next business day.
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Most orders are processed within 1–2 business days after payment confirmation.
5. Delivery Time
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UK Delivery: 1–2 business days after processing
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Worldwide Delivery: 3–7 business days depending on the destination and customs procedures
Please note: Delivery times are estimates and may vary due to factors such as weather, customs delays, or seasonal demand.
6. Order Tracking
Once your order has shipped, you will receive an email with a tracking number. This can be used on the carrier’s website to track the status and progress of your delivery.
7. Shipping Availability
We proudly offer worldwide shipping, with no regional restrictions.
Wherever you are in the world, we’ll do our best to get Real Shilajit products to your doorstep.
8. Delivery Issues
If you encounter any issues such as delivery delays or an incorrect address, please contact us immediately at [email protected]. We’ll work quickly with our delivery partners to resolve the matter.
9. Missing or Lost Packages
If your package is marked as delivered but you haven’t received it:
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Double-check the delivery address on your order
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Inspect common drop-off locations (porch, mailbox, reception, etc.)
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Contact your local post office or courier service for more information
If the package is confirmed as lost by the carrier, we will assist you in filing a claim and arranging a replacement or refund.
10. Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery at [email protected], including:
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Your order number
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A brief description of the issue
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Photos of the damaged product and packaging
We will arrange a return and either refund or replace your item as necessary.
11. Policy Updates
We reserve the right to modify this Shipping & Delivery Policy at any time. Any changes will be posted on this page with an updated effective date. Please check back periodically for updates.
12. Customer Support
For any shipping-related questions, please don’t hesitate to contact us:
Email: [email protected]