1. Introduction
At Real Shilajit, we are committed to providing high-quality products and excellent customer service. If you are not satisfied with your purchase, we are here to help. This Refund & Return Policy outlines the conditions under which returns and refunds are accepted.
2. Returns
We accept returns within 14 days from the date of delivery. If you wish to return a product, it must meet the following conditions:
- The product must be unused, in its original packaging, and in a resalable condition.
- The product must be returned with all accompanying materials, such as receipts, labels, and tags.
To initiate a return, please contact our customer service team at [email protected] You will need to provide your order number and the reason for the return.
3. Non-Returnable Items
The following items are non-returnable:
- Opened or used products, including Shilajit resin or powder that has been opened and used.
- Products marked as non-returnable at the time of purchase.
- Products that are customized or made-to-order.
4. Refunds
Once we receive your returned product, we will inspect it to ensure it meets the return conditions. If approved, we will issue a refund to your original payment method. Please note:
- Refunds will be processed within 7-10 business days of receiving the returned item.
- Shipping fees are non-refundable. You will be responsible for the return shipping costs unless the product is faulty or the return is due to our error.
- If your return is approved, the refund will be for the cost of the product, excluding any shipping fees.
5. Exchanges
If you received a defective or incorrect product, we will be happy to exchange it for the correct one at no additional cost to you. To initiate an exchange, please contact our customer service team within 14 days of receiving your order. We will arrange the return and reshipment of the correct item.
6. Damaged or Defective Products
If your product arrives damaged or defective, please contact us immediately. You may be eligible for a refund or exchange. To assist us in processing your claim, please provide:
- A description of the damage or defect.
- Photos of the damaged or defective item.
- Your order number.
We will cover the shipping costs for returns of damaged or defective products.
7. How to Return Your Product
To return a product, please follow these steps:
- Contact us at [email protected] to initiate the return process.
- Provide your order number and reason for return.
- We will send you instructions on how to return the product.
- Once the product is returned, we will process your refund or exchange.
8. Cancellations
If you wish to cancel an order, please contact us as soon as possible. Orders can only be canceled if they have not yet been shipped. If your order has already been shipped, you can follow the return process outlined above once you receive your items.
9. Customer Support
For any questions or assistance regarding our Refund & Return Policy, please contact us at:
- Email: [email protected]
10. Changes to This Policy
We may update this Refund & Return Policy from time to time to reflect changes in our business practices or legal requirements. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically.