1. Introduction
Welcome to Real Shilajit (“we,” “our,” or “us”). We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, store, and protect your personal data when you visit our website [realshilajit.co.uk] or purchase our products.
By using our website, you agree to the terms outlined in this policy.
2. Information We Collect
We collect and process the following personal data:
- Identity Data: Name, surname, and title.
- Contact Data: Email address, phone number, billing, and delivery address.
- Transaction Data: Details of purchases, payments, and order history.
- Technical Data: IP address, browser type, time zone, and device information.
- Usage Data: Information about how you use our website and services.
- Marketing Preferences: Your preferences for receiving promotional content.
3. How We Collect Your Data
We collect data in the following ways:
- Directly from you: When you register, place an order, subscribe to newsletters, or contact us.
- Automatically: Through cookies and similar technologies when you browse our website.
4. How We Use Your Data
We use your personal data to:
- Process and fulfill your orders.
- Provide customer support and respond to inquiries.
- Improve our website, products, and services.
- Send marketing and promotional materials (only with your consent).
- Comply with legal and regulatory obligations.
5. Legal Basis for Processing Your Data
We only process your personal data when legally permitted under UK GDPR, based on:
- Contractual necessity: To process orders and deliver services.
- Legitimate interests: To improve services and enhance user experience.
- Consent: For marketing communications (you can withdraw consent anytime).
- Legal compliance: Where processing is necessary for regulatory purposes.
6. How We Share Your Data
We do not sell or trade your personal data. However, we may share it with:
- Service Providers: Payment processors, delivery companies, and IT service providers.
- Legal Authorities: If required to comply with legal obligations or prevent fraud.
All third parties are required to protect your data in accordance with UK GDPR.
7. Data Security
We take appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse. These include encryption, secure servers, and access controls.
8. Payment Information
We do not store, process, or have access to your payment details. All transactions made on our website are securely processed through trusted third-party payment providers, which comply with the highest security and encryption standards. Your financial information remains protected at all times, and we do not retain any credit card or payment details on our servers.
9. Data Retention
We keep your personal data only as long as necessary to fulfill the purposes for which we collected it, including legal, tax, or regulatory requirements.
10. Your Rights Under UK GDPR
Under UK GDPR, you have the right to:
- Access, correct, or delete your personal data.
- Withdraw consent for marketing communications.
- Object to data processing in certain circumstances.
- Request data portability.
- Lodge a complaint with the Information Commissioner’s Office (ICO).
To exercise any of these rights, please contact us at [email protected].
11. Cookies and Tracking Technologies
We use cookies to enhance your browsing experience. By using our website, you consent to our use of cookies. You can manage your cookie preferences in your browser settings.
12. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy policies, so we recommend reviewing their terms before sharing any personal data.
13. Changes to This Policy
We may update this privacy policy periodically. The latest version will always be available on our website.
14. Contact Us
If you have any questions about this privacy policy or how we handle your data, please contact us:
- Email: [email protected]
- Address: Medco Plus, 148 Rose Bowl, Portland Crescent, Leeds, LS1 3HB.